SSG is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
SSG is hiring a Motivated, work-from-home, Seasonal Customer Support Representative to help our customers with their orders for the holiday! We offer the widest selection of luxurious Christmas trees on the market along with other Christmas and Fall decorations.
What Should You Expect from Us?
- Earn $15.70/hr
- Equipment provided
- Ongoing training designed to improve customer experience and business performance
- A leadership team that hears your voice; we know that when we WORK Together, we can accomplish so much more
- A feeling of accomplishment when you WOW Customers!
- Fun team environment where we work hard to Build TRUST every single day
Key Job Responsibilities
- Provide support to the member servicing various billing and payment processing questions and/or issue resolution via inbound calls
- Provide timely, efficient, and accurate follow-up to user questions or issues
- Serve as a champion of the brand through excellent communication and brand awareness.
- Responsible for maintaining a prominent level of professionalism, working to establish rapport with every member.
- Update member information in multiple member databases depending on member needs.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Job Requirements
- High School or GED Diploma (Required)
- Must have high speed internet
- Call Center experience preferred, but not required
- Excellent written communication skills; attention to detail, data accuracy, and speed.
- Ability to navigate multiple technology systems, and multi-task.
- Interpreting data and questions to create first contact resolution.
- Customer service orientation.
- Adaptability in a fast-paced changing environment.
- Must have excellent grammar, punctuality, speed, and the ability to thrive in a complex organization.
- Must be able to think proactively and to collaborate effectively.
- Must reside in Nova Scotia or New Brunswick
- Must be legally authorized to work in Canada.
- Must be willing to submit/pass a background check.