Support Services Group (SSG) is a global leader in business process outsourcing (BPO) solutions, delivering world-class customer support and back-office services to clients across multiple industries. With a strong presence in over 10 countries and a commitment to employee well-being, SSG promotes a culture of care and innovation, ensuring our teams thrive and excel.
We are seeking a dedicated and experienced Clinic and Wellness Lead to manage and oversee wellness programs and health services for employees at our Mandaluyong site. This role requires a proactive leader to ensure the effective delivery of clinic operations and wellness initiatives while fostering a culture of health, safety, and well-being across the organization.
Key Responsibilities:
Clinic Management:
- Supervise and ensure smooth daily operations of the on-site clinic, including staff scheduling, service delivery, and compliance with regulatory requirements.
- Maintain accurate medical records and ensure confidentiality of employee health information.
- Coordinate medical services such as consultations, first aid, emergency care, and referrals to external healthcare providers.
Health & Wellness Initiatives:
- Design, implement, and monitor wellness programs that promote physical, mental, and emotional well-being for employees.
- Organize health awareness campaigns, fitness activities, stress management workshops, and other wellness initiatives.
- Provide expert guidance on health trends and employee wellness best practices to enhance engagement and productivity.
Compliance & Reporting:
- Ensure compliance with occupational health and safety regulations, including medical protocols and other regulatory guidelines.
- Prepare regular reports on health and wellness program effectiveness, clinic activities, and key health metrics.
Employee Support & Engagement:
- Act as a key point of contact for employee health concerns, providing compassionate support and guidance.
- Foster a supportive environment that prioritizes employee well-being and work-life balance.
Qualifications:
- Bachelor’s degree in Nursing, Healthcare Management, or a related field.
- Valid professional healthcare license (e.g., Registered Nurse) in the Philippines.
- At least 3 years of experience in clinic management, corporate health services, or wellness program development.
- Strong knowledge of occupational health and safety regulations.
- Excellent organizational, communication, and leadership skills.
- Proficient in MS Office Suite for reporting and program management.
- Experience in the BPO or contact center industry is preferred.
- Certification in health and wellness coaching or program management is a plus.
- Familiarity with mental health programs and employee assistance initiatives.
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
- Comprehensive wellness programs and initiatives
Support Services Group (SSG) is a global leader in providing business process outsourcing (BPO) solutions for customer support, technical assistance, and back-office functions. We are committed to delivering world-class service and innovative solutions that drive client success.