Responsibilities:
- Responding to inbound and making outbound calls to customers.
- Facilitating communication between customers and internal support to drive timely resolutions.
- Ensuring customer satisfaction through meticulous issue tracking.
Qualifications:
- Preferably with 3 to 6 months of BPO experience
- If NO BPO experience, must be at least a bachelor's degree holder.
- Has excellent listening and comprehension skills.
- Possesses good communication skills in English and Filipino.
- Quick learner and able to adapt to new processes and policies as needed.
- Knowledgeable in Microsoft applications: Word, Excel.
- Experience in dealing with external customers who have varying requirements is an advantage.
If you are ready to take your career to the next level and be part of a company that values your skills and dedication, apply now!
Be the voice of our brand - Join us in delivering unparalleled customer satisfaction!
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.