About Us
Support Services Group (SSG) is an award-winning global customer solutions company committed to delivering exceptional experiences for the world's leading brands and their customers. We are a team of innovative thinkers, risk-takers, and problem-solvers who thrive on tackling challenges and exceeding expectations.
Role Overview
As a Seasonal Customer Service Representative, you will be at the heart of our mission, providing product information, taking orders, and resolving customer concerns with accuracy, empathy, and efficiency. This is a hybrid, full-time position lasting through mid-December, requiring onsite training and at least two onsite workdays per week.
Why Join Us?
- Comprehensive Training: Gain outstanding customer support skills through our training programs.
- Supportive Management: We’re invested in your growth, offering both personal and professional development opportunities.
- Collaborative Environment: Work alongside a dedicated team motivated to deliver excellent service and maximize potential earnings.
Key Responsibilities
- Respond promptly to customer inquiries via phone, resolving issues efficiently.
- Understand and address customers’ needs to ensure satisfaction.
- Build trust and maintain positive relationships with customers through open communication.
- Accurately process customer orders and provide reliable information using appropriate tools.
- Handle complaints, identify solutions, and ensure resolution within timeframes.
- Go the extra mile to engage and delight customers.
What We’re Looking For
- Age Requirement: 18+ years old.
- Education: High school diploma or equivalent.
- Skills: Strong PC skills (Windows-based applications preferred), excellent organizational, verbal, and written communication abilities.
- Attributes: Self-motivated, focused, and able to multitask effectively.
- Reliability: Consistent attendance and punctuality are a must.
- Other Requirements: Must pass a background check and be available for regularly scheduled shifts, including training.
Hybrid Position Requirements
- Workspace: A dedicated, quiet room in your home for work.
- Internet: A hard-wired connection with at least 50 MB speed.
- Equipment: A MacBook or Windows 10+ operating system, webcam, and headset.
- Must be able to work at least 2 days a week onsite
We’re thrilled about the possibility of you joining our team and can’t wait to meet you!
Apply now and start your journey with Support Services Group.