Location: Remote
About Us: SUPPORT SERVICES GROUP is a multinational company providing Consulting, BPO, and Contact Center services across 10 countries. We're dedicated to fostering a collaborative environment where innovation thrives.
Responsibilities:
- Utilize SQL knowledge to troubleshoot and resolve issues.
- Handle XMLs/APIS effectively.
- Familiarity with Jira, Confluence, or similar ticketing systems.
- Act as the initial escalation point for order-related issues, following SOPs diligently.
- Work on OMS exceptions daily and escalate as necessary.
- Document and escalate issues reported via Slack or email.
- Serve as the first point of contact for order-related issues, adhering to SOPs.
- Handle OMS exceptions daily, escalating when needed.
Requirements:
- Strong SQL skills.
- Proficiency in handling XMLs/APIS.
- Familiarity with Jira, Confluence, or similar platforms.
- Excellent problem-solving and communication skills.
- Ability to escalate issues appropriately.
Why Join Us:
- Competitive salary and benefits package.
- Opportunities for growth and advancement.
- Collaborative and supportive work environment.
- Flexibility with remote work options.