Vice President of Sales

Support Services Group, a global BPO, is looking for a Vice President of Sales to enable continued growth with both new logo additions, as well as growth within our existing client base.

The Vice President of Sales is a client-facing executive responsible for developing and executing a focused business development plan that leads to significant new logo wins for (SSG). Success in this role will be measured by the ability to sell, identify new opportunities for growth and business, and build solid relationships with clients.

The VP of Sales will:

• Meet aggressive sales growth goals and manage a strong and productive pipeline.
• Deliver on prospect needs through consultative solution-selling, while always looking for ways to solve future-client problems.
• Be a trusted advisor. Understand how and be willing to teach the client prospect something new.
• Be an expert at cultivating and maintaining relationships with senior decision makers in client organizations.
• Own the sales process from beginning to end. Naturally guide internal teams to deliver on prospect needs and innovative solutions, and then ensure a smooth transition to operations after the win.

Qualifications for this role will include:

• At least seven (7) years’ experience leading consultative sales cycles. A proven sales professional with executive presence, strong communication and presentation skills, and a drive for results.
• Experience in a senior level client facing role and large account development preferred.
• Possesses the ability to analyze data and translate it into professional sales presentations.
• Works well within a dynamic organization and effectively manages pipeline and forecasting responsibilities.
• Industry Relationships and Knowledge— established relationships within targeted industries. Strong knowledge base of targeted industries and understanding of the key business issues and trends.
• Financial Acumen — ability to use financial tools, models, and concepts to analyze a client’s business plan and finances to create compelling value propositions and purchasing rationale for driving sales closure, creating demand or assist client in creating approaches to overcome budget limitations.
• Deal Qualification — able to qualify and determine which sales pursuits SSG should invest resources in by consistently applying a standard set of criteria, as well as gauging the competitor’s solutions. Disengages from deals not meeting minimum qualification standards early in the sales cycle.
• Communication — utilizes strong listening skills, evaluating client and team dialogue, and consistent understanding of goals, objectives, and conclusions. Uses various communication methods to involve and engage pursuit team members in collaborative discussions that result in efficient, quality decisions. Ensure the entire pursuit team is apprised of important information from the client and other team members timely and effectively.
• Stature and Presence — the ability to command the attention and respect of senior industry executives. Strong communications skills, both written and oral. Ability to present at a board/senior executive level.
• Issue and Risk Management — works with team to identify, confirm, communicate, mitigate, and quickly resolve or escalate issues/risks within the pursuit process, the proposal to the client, or the final solution that will be responsibility of SSG delivery to deploy. understands that questions or barriers that prevent team success must be quickly and decisively resolved to prevent loss of momentum or impact client deliverables.
• Planning — ability to develop, communicate and execute both tactical and strategic sales plans. Appropriately pursues business objectives with a bias for action and getting things done.
• Judgment — ability to think and act independently and exhibit consistently sound business judgment and an action-oriented ability to take measured risks and takes responsibility for the consequences. Sizes up situations quickly, as practical, and knows the right things to do and when to do them.
• Product/Offering Proficiency — comprehends the features, benefits and value propositions related to the products and services with the ability to translate knowledge into a business language and fluently articulate it within a client environment.
• Willingness to Travel and Flexibility in scheduling as need.

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.