Are you a people person with good communication skills? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? If so, we have the perfect opportunity for you!
Key Responsibilities:
- Responding to inbound and making outbound calls to customers.
- Facilitating communication between customers and internal support to drive timely resolutions.
- Ensuring customer satisfaction through meticulous issue tracking.
Minimum Requirements:
- At least 3-6 mos BPO experience.
- If no BPO experience, must be a bachelor's degree holder
- Possesses good communication skills.
- Quick learner and able to adapt to new processes and policies as needed.
- Knowledgeable in Microsoft applications: Word, Excel.
- Experience in dealing with external customers who have varying requirements is an advantage
Why Join Us:
At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.
Ready to take the next step in your career? Apply now to become our newest Customer Service Representative and discover the possibilities that await you!
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.