SUPPORT SERVICES GROUP is a multinational company that provides Consulting, BPO, and Contact Center services, with a presence across the globe.
The best Call Center Agents are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They love to talk. They put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and they can gather it for us. Problem-solving also comes naturally to customer care specialists. They try to maintain valuable customers with the company whenever they call to cancel. They're confident at troubleshooting and investigating if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Call Center Agent Responsibilities will include:
- Handle high amounts of incoming calls.
- Identify and evaluate customers’ needs to deliver satisfaction.
- Build sustainable relationships of trust through open and interactive discussion.
- Provide accurate, valid, and comprehensive information by using the right methods/tools.
- Reach personal/customer service team sales targets and call-handling quotas.
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
What experience should you bring with you:
- Some proven customer support experience or experience as a client service representative.
- Excellent written and verbal English communication skills.
- Track record of not just reaching, but exceeding quota requirements.
- Strong phone administration skills and active listening capabilities.
- Experience with CRM systems and practices.
- Customer orientation and capacity to adapt/respond to different types of characters.
- Exceptional communication and presentation skills.
- Ability to multi-task, prioritize, and control time effectively.
SSG Benefits:
- Full-Time Schedules.
- Competitive Salaries.
- Outstanding performance-based incentives.
- Store and hotel discounts.
- Casual dress code.
Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.